Privacy Policy

Introduction

This privacy policy explains how Tutoring Heroes collects, uses, stores, and protects personal information.

Tutoring Heroes is the data controller responsible for your personal data. By requesting or using our services, you accept and consent to our use of your personal data as outlined in this policy.

We believe trust is essential to delivering high-quality tutoring services. We are committed to being transparent about how and why we collect personal data and we only ask for information that is strictly necessary to provide the services you request.

Visitors to our website

When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns. This helps us understand how visitors use our website, such as which pages are visited most frequently.

This information is collected in a way that does not identify individuals. We do not attempt to identify visitors to our website.

We use Google Analytics to analyse website usage. Google Analytics uses cookies, which are small text files placed on your device, to collect anonymous information about how the site is used. This information, including your IP address, may be transmitted to and stored by
Google.

We do not allow Google or any third party to use this information to identify individuals, and we do not link analytics data with personally identifiable information from any source. You can control or disable cookies through your browser settings. Further information about
cookies may be provided through a separate cookie notice or banner on our website.

Parents, guardians, and potential students

When you contact us with an enquiry, we collect and store the information you choose to provide. This typically includes:

  • Your name
  • Email address
  • Telephone number
  • The reason you are seeking tuition
  • Any additional information you voluntarily provide

To introduce an appropriate tutor or provide education consultancy, we may also ask for limited information about the student, such as:

  • Name
  • School year
  • Academic profile or learning needs

Where we process personal data relating to a child, this information is provided by a parent or legal guardian, who confirms they have the authority to do so. We also ask how you heard about us so that we can thank referrers and evaluate our marketing activity.

Personal information is used solely to process enquiries, match students with suitable tutors, provide tutoring services, and offer ongoing educational support.

Sharing your data

We do not sell personal data or share it with external companies for marketing purposes. We do share limited and relevant information with tutors for the sole purpose of arranging and delivering tutoring services. Tutors only receive the information necessary to make a successful and appropriate introduction.

All data is stored securely, and access is restricted to those who need it to perform their role.

Protecting your data

All staff and associates are under a duty of confidentiality. We take appropriate technical and organisational measures to protect personal data, including:

  • Strong password protection on all systems
  • Restricted access to shared files and systems
  • Regular password updates

While we take all reasonable steps to protect your data once received, the transmission of information over the internet is not completely secure. We cannot guarantee the security of data while it is being transmitted by email, enquiry forms, phone calls, or other electronic communications.

International data transfers

Data may be transferred to, accessed, or stored in countries outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as adequacy decisions or contractual protections, to ensure your data remains protected in accordance with applicable data protection laws.

How we use your data

We process personal data under the lawful basis of legitimate interests. Our legitimate interest is providing tutoring and educational support services in a way that parents and students would reasonably expect.

Your data may be used to:

  • Respond to enquiries
  • Match students with appropriate tutors
  • Deliver tutoring services
  • Manage billing and accounts
  • Communicate about services or changes affecting you
  • Recover any debts owed to us

We may also use anonymised data for internal analysis, such as identifying trends in subject demand. This information cannot be traced back to individuals.

Your rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Not be subject to automated decision-making or profiling

Requests can be made using the contact details provided at the end of this policy.

How long we keep your data

We retain personal data for up to 10 years from the date of last contact or service provision, unless you request earlier deletion or we are legally required to retain it for longer. We regularly review the data we hold and securely delete information that is no longer required for legal, educational, or business purposes.

Data breaches

We have procedures in place to prevent data breaches. In the event of a breach that is likely to result in a high risk to individuals’ rights and freedoms, we will notify affected individuals directly and inform the Jersey Office of the Information Commissioner (JOIC) as required by law.

Complaints or queries

We take complaints about our handling of personal data very seriously. If you believe our use of your information is unfair, misleading, or inappropriate, please contact us. We also welcome suggestions for improving our procedures.

This notice provides an overview of how we use personal data. Further information is available on request.

Changes to this privacy notice

We keep this privacy notice under regular review and will publish any updates on this webpage. Last updated: 13th January 2026

How to contact us

If you have any questions, requests, or complaints, please contact us at:

Email: support@tutoringheroes.co.uk
Address: Tutoring Heroes, 5 Orchard Mews, St Helier, Jersey, JE2 3LX
Telephone: 01534 625370