Privacy Policy

How we use your information

This privacy policy tells you what to expect from Tutoring Heroes when we collect personal information from you.  By requesting or using our services, you accept and consent to our use of your personal data as outlined in this policy.

We strongly believe that to provide you with the service you need, trust is essential.  We want to be completely transparent about the way that we hold and use your data, as well as the reasons for asking for the particular data that we do ask for.  Above all, we want to make it clear that we only ask for information that is strictly relevant for delivering the service that you ask us to deliver.

Visitors to our website

When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We use Google Analytics to help analyse use of our website. This analytical tool uses ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity. We will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistic analytics tool. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will make it clear when we collect personal information and will explain what we intend to do with it.

Parents and potential students

When we receive an enquiry we add your details to our file.  This normally contains contact details for you, including your name, email address, phone number, the reason for seeking tuition and any other information you choose to provide us.  In order to introduce an appropriate tutor for your child, we will ask for their name, school year, and information about their academic profile. We do this in order to perform an accurate, useful and expert tutor introduction service, or to provide you with relevant education consultancy.  We also ask how you heard about us – this is so that we can thank any people who referred you and direct our advertising efficiently.  We will only use the personal information we collect to process the enquiry and source an appropriate tutor. We share this information with the potential tutor but only the information that is necessary in order to make a successful introduction. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Protecting your data

All our employees are under a duty of confidentiality to protect the integrity of your data. They will not disclose any information of a confidential nature unless required by law to do so. We have extensive features in place to protect all personal data held. These include:

All computer access is secured with strong password authentication, and access to shared network drives is limited to authorised staff

Passwords are changed periodically

Data that we collect about you may be transferred to, accessed, used or stored in a country outside the European Economic Area but we will make sure that any transfer, access and use of your personal data complies with the laws which apply to us and will continue to be governed by this privacy policy

Unfortunately, the transmission of data over the internet is not completely secure and although we use our best efforts to protect your data once it has been received, we cannot guarantee the security of your data while it is being transmitted, either as an email, enquiry form, phone call or other communication.


Complaints or queries

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address at the end of this notice.


Your rights

At any time, you have the right to ask us what information we hold about you, to access and rectify this information and to erase and to restrict the processing of data we hold. You also have the right to object to any data that we hold, and the right not to be subject to automated decision-making, including profiling.


Disclosure of personal information.

We will not disclose personal data without consent. However, if we are required by law to disclose information, we will do so. This privacy notice does not cover the links within our website linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Use of your data.

We use your data only to perform our legitimate interest in introducing tutors to parents and to provide ongoing tutoring support.  We might use your personal data for internal analysis to identify trends in our business, for example, whether or not a particular demographic requests support in a specific subject.  This data is anonymous and will not be traceable back to you.

We do not share your personal data with any external companies.

We will always make full use of your personal data to collect any debt that is owed to us or to notify you of any changes to our service that will affect you.

Lawful Basis to use your data.

We retain data under the Legitimate Interests basis. We use your data in a way that you would reasonably expect us to use it and which has a minimal impact on your privacy.  In this case, the legitimate interest is to record your personal details in order to allow us to carry out our legitimate work of providing tutoring support to a student.  If we do not have the data, we will be unable to do this work because we cannot effectively match the student to a tutor.  We also use your data to prepare billing and other account related services. We also use it to send emails about the support we are providing and our service.  We always strive to balance the collection and use of this data against your individual rights and freedoms and only ever ask for information that we legitimately need in order to do our work for you.  We assess these details in a Legitimate Interests Assessment, which is available for you to see.

How long we keep your personal data

We hold your data for as long as is reasonably necessary unless you ask us to remove it, as you are entitled to do.  If at any point you wish us to delete our records of your information, you may do so by calling, emailing or writing to us, using the contact information provided at the end of this policy.

Data Breaches.

We have rigorous procedures in place to prevent data breaches. In the event of a breach that is likely to result in a high risk to the rights and freedoms of individuals, we will notify those affected directly and we will also notify the JOIC.

Changes to this privacy notice.

We keep our privacy notice under regular review and we will place any updates on this webpage.  This privacy policy was last updated on 27th March 2024.

How to contact us or make a complaint.

You can contact us at:

5 Orchard Mews, St Helier, Jersey, JE2 3LX

01534 625370